Human Resources Operations and Learning Manager

VirtualResource (VR) is a boutique consultancy supporting companies to optimise their HR systems and Workday. We strive to be the go-to company that partners with businesses to optimise their HR technology landscape.

Our people are our most important asset

• We recognise the need for a committed, skilled and loyal team and strive to create a working environment that is flexible, caring and considerate of all needs.

• We attract the best people and reward them appropriately

• Staff development and upskilling are core to what we do

What is the role about

We are looking for a highly skilled Human Resources Operations and Learning Manager with a strong focus on Skills Development and Learning & Development (L&D) to shape the growth and capability of our global, fully remote workforce. In this role, you will lead virtual learning programmes, oversee South African statutory training submissions, and drive career and development pathways across multiple time zones. Alongside L&D, you will also ensure HR compliance, support employee relations, managing international Employer of Record (EoR) providers and enable efficient HR service delivery.

This is a chance to be part of a forward-thinking company where technology and people are at the heart of everything we do. If you enjoy variety, autonomy, and the opportunity to work across multiple platforms and time zones, this role is for you.

Responsibilities will include:

Learning & Development / Skills Development

• Design, manage, and deliver global virtual training and upskilling programmes aligned to business needs.

• Develop and maintain a skills matrix to identify capability gaps and support workforce planning.

• Manage career pathways and cross-skilling initiatives to enable employee growth.

• Administer South African Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions.

• Track training spend for Skills Development and B-BBEE reporting.

• Manage internship programmes and early career initiatives.

• Oversee global learning records and ensure accurate digital tracking.

• Partner with business leaders to align L&D strategies with organisational priorities.

HR Operations & Compliance

• Oversee the full employee lifecycle, from onboarding to offboarding, ensuring accuracy and compliance.

• Maintain the HRIS with high data integrity, providing leadership with consolidated HR reports.

• Support South African labour compliance and partner with Employer of Record (EoR) providers internationally.

• Provide guidance on disciplinary and grievance processes in line with legislation.

• Prepare and submit statutory reports (Employment Equity, Skills Development, POPIA compliance).

• Support managers with performance management discussions and global review cycles.

Employee Relations & Engagement

• Act as a trusted point of escalation for employee queries in a remote-first environment.

• Educate managers and employees on HR and L&D policies.

• Promote employee engagement and inclusion initiatives tailored to a distributed workforce.

• Lead and oversee the Learning Specialist to ensure high-quality delivery

As a member of the VR team, you’ll have the flexibility to manage your own day — what matters most is meeting your objectives and supporting your colleagues effectively. You’ll collaborate with a mix of on-site and remote team members, staying connected through instant messaging, video calls, and our ticketing system. Strong communication and time management skills will be key to your success in this role.

What skills are we looking for?

Our roles are remotely based (even pre-Covid), meaning you will be working from your home office, connecting with your client and team on a daily basis.

To be successful in this type of environment, you will need to have the ability to communicate effectively (in English) with cross-functional teams, explain complex concepts in easy, understandable terms, and proactively drive process improvements. You will need to be comfortable with video calls and be proactive in keeping communication channels open with your client and team.

Must Have Skills Required:

• Bachelor’s degree or National Diploma in Human Resource Management, Industrial Psychology, or related field (NQF 6/7).

• 5+ years’ HR operational experience, with at least 2 years in a managerial role.

• Proven track record in Skills Development and L&D (designing training plans, managing WSP/ATR, implementing career pathways).

• Strong knowledge of South African labour legislation and statutory compliance (BCEA, EE Act, Skills Development Act, POPIA).

• Experience with HRIS (preferably Workday).

• Demonstrated success in implementing virtual learning solutions in a distributed environment.

• Ability to coordinate with Employer of Record (EoR) partners and international payroll providers.

Other Qualifications/Skills that will be beneficial but not mandatory:

• Previous experience coordinating with Employer of Record partners and international payroll providers.

• Previous experience supporting HR and L&D across multiple countries

• Strong stakeholder management skills across diverse, remote teams.